Testimonials

"We have worked with the Securium company for over 5 years. Their support has surpassed any IT company we have had in over 30 years. We are very confident they will do the same for new customers too!"

Chip Waikem
CEO Waikem Auto Group
Massillon, Ohio

SafeTNet

Accountable / Measurable / Automation

"Managing Technology Around You.™" What is it? We have invested in sophisticated tools and developed custom processes to protect your data, keep your computer systems reliable and your employees productive. Our Premier-level service is called SafeTNet. SafeTNet is a flat-rate monthly service that includes all of the labor, software, hardware* and services that are required to keep your systems running smoothly. SafeTNet provides around-the-clock monitoring of your network and computer systems to prevent downtime, outages and other technical problems before they interrupt your business. Securium also offers unlimited, remote technical support to respond quickly to emergency issues and keep your team productive.

SafeTNet offers the following advantages over traditional IT services:

  • Fixed monthly payments
  • Immediate technical support -  no more waiting for on-site technicians
  • Preventative Maintenance - increased productivity
  • Asset Management
  • Reporting

Why do you need SafeTNet?
SafeTNet is a preventative maintenance program to keep your computer systems running like the day you purchased them. We created the SafeTNet program because our clients were paying us to bring their systems back from a critical situation, often costing much more than if the computer systems were properly maintained.

SafeTNet also provides direct access to our help-desk where our technicians solve up to 70% of all technical support issues remotely! Our quick response coupled with a comprehensive preventative maintenance plan will dramatically improve productivity and reduce your overall investment in computer-related services.

Whats included?
SafeTNet includes comprehensive monitoring of your servers and network-based equipment, and provides a maintenance schedule to keep your team productive. Our server maintenance offering leverages the tools and expertise of our entire company and places that expertise directly in your server room.

SafeTNet keeps yours servers, workstations, laptops and all network equipment optimized and secure by performing daily, weekly and monthly maintenance. SafeTNet includes:

  • Asset Management - Complete hardware, software and user security audit
  • Backup - Manage or implement a backup solution
  • Disaster Recovery -  Image servers and desktops for quick recovery in the event of a hardware failure.
  • Real-Time Monitoring - Monitor all Windows Event Logs, network devices
  • Security Management - Edge to PC
    • Remove and prevent anti-virus, anti-spyware security solutions
    • Firewall & Routing
    • Penetration Testing – Test your security continually (HIPAA, PCI, Sox)
  • Microsoft Updates – Install and manage all Microsoft Updates
  • Disk Defragmentation - Perform hard disk maintenance on a scheduled basis
  • Remote Tech Support - Direct access to our helpdesk for immediate support
  • Executive Reports – Weekly, monthly and quarterly reports keep you informed
  • Up to 30% discounted hourly rates billed at 15 minute increments (Depends on Service Plan)
  • Extended 10% discounts for other optional services
    • Offsite Backup
    • Server/PC Disaster Recovery (Offsite or Onsite)

How does it work?
The SafeTNet management software will monitor all of your computer systems in real- time and provides our office with remote access to your network. When a problem is discovered, the management software can resolve the problem automatically or if the problem persists, the software will notify our support team for further action.

You may also call our office and request immediate support. You and our support team can interact in real-time to diagnose and resolve issues quickly without our technicians physically visiting the desktop.

How to get started?
We start by conducting an exhaustive audit of your network and computer systems. We'll also interact, if applicable, with your employee's to get an understanding of their daily processes and impact assessment of those processes. This information is
gathered in order to tailor a support contract around your business. Our follow up meeting will include our findings and quotation of services. We believe so strongly in the service and support we provide, we'll include a 30-day money back guarantee.
 

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